Shipping Policy
🚚 Shipping Coverage
We are proud to deliver Our products to customers across all of Egypt. Whether you're in Cairo, Alexandria, Giza, or any other governorate, we've got you covered.
Delivery Areas
- Cairo and Greater Cairo (Nasr City, Heliopolis, Maadi, New Cairo, 6th of October, Sheikh Zayed)
- Alexandria and surrounding areas
- Giza and all districts
- All Egyptian governorates (Delta, Upper Egypt, Canal Cities, Red Sea, and more)
⏱️ Processing & Delivery Time
Order Processing
All orders are processed within 1-2 business days. Orders placed on weekends or public holidays will be processed on the next business day.
Delivery Timeframes
| Location | Estimated Delivery |
|---|---|
| Cairo & Giza | 2-3 business days |
| Alexandria | 3-4 business days |
| Other Governorates | 4-5 business days |
| Remote Areas | 5-6 business days |
Note: Delivery times are estimates and may vary during peak seasons, holidays, or due to unforeseen circumstances.
💰 Shipping Fees
We strive to keep our shipping costs affordable while ensuring your products arrive safely.
| Order Value | Shipping Fee |
|---|---|
| Cairo & Gize | 80 - 90 L.E |
| Alexandria | 95 L.E |
| other governorates | 105 - 130 L.E |
🎉 Free Shipping Tip: Add a few more items to your cart to reach 500 EGP and enjoy free delivery!
📦 Order Tracking
Once your order is shipped, you will receive:
- A confirmation email/SMS with your tracking number
- Real-time updates on your order status
- Delivery confirmation when your package is on its way
- Contact information for our delivery partner
🛡️ Safe Packaging
Your kitchen essentials deserve the best care. We ensure:
- All items are carefully inspected before shipping
- Secure packaging with protective materials to prevent damage
- Fragile items receive extra padding and handling
- Weather-resistant outer packaging for safe transit
❓ Shipping FAQs
Can I change my delivery address after placing an order?
Yes, but only if the order hasn't been shipped yet. Please contact us immediately at [your contact info] to update your address.
What if I'm not home when delivery arrives?
Our delivery partner will attempt to contact you. If unsuccessful, they will leave a notice with instructions for rescheduling or pickup.
Do you ship internationally?
Currently, we only ship within Egypt. We're working on expanding our shipping coverage in the future.